The CIYOYO® Warranty Policy applies only to CIYOYO® branded products and is subject to the following terms: this Policy is non-transferable and is only available to the original end-user purchaser (“Purchaser”). To request a replacement product under the Policy. Purchaser must register at ciyoyo.VIP, provide proof of purchase and may be required to provide a valid credit card number. This Policy does not apply to products purchased from online vendors unauthorized to sell CIYOYO® products, including unauthorized sellers on websites such as Amazon and eBay.
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, CIYOYO® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of CIYOYO® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
Regarding the warranty policy, CIYOYO® reserves the right of final interpretation.
The warranty applies to all CIYOYO® brand products.
You will be required to provide information regarding where and when you purchased the product, along with a copy of the original receipt.
CIYOYO® reserves the right to review the damaged product. All costs associated with shipping the product to CIYOYO® for inspection will be borne solely by the purchaser.
The 2-year warranty applies for the following conditions:
The original manufacture of the material or workmanship of the product is deemed to be defective
The product damage caused by our negligence may affect the use of the product.
The following conditions are not applicable to participating in the warranty:
Damage caused by natural disasters or other reasons other than the product itself.
warranty does not cover damages that arose from negligence, misuse, accidents, wear-and-tear, or failure to follow the product instructions. Damage due to acts of nature. For example lightning strikes, tornadoes, and similar.
Attempted repair by anyone other than an authorized facility.
For warranty service contact email@example.com， within 15 days of the occurrence. You will be required to provide information regarding where and when you purchased the product, along with a copy of the original receipt.
CIYOYO® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.
Collection and Use of Personal Data
Definition of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
What Personal Data Do We Collect?
Depending on the products and services you use, we collect different kinds of personal data from or about you. Data you provide: We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. Note: No one other than yourself can access your password, including our staff.
How Do We Collect the Information?
When you register on our website, we may collect the registered email, password, nickname, Country.
If we have a partnership with you, we may collect more information, for example, your phone number, your website, your online URL for reviews and testimonials.
How Do We Use Your Personal Data?
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
We share personal data with companies that provide services on our behalf, such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These companies are obligated to protect your data and may be located wherever we operate.
Legal Compliance and Security
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may complain to the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may Contact Us to exercise your rights. We will respond to your request in a reasonable time frame, and in any event in less than 30 days.
Data Security,Integrity,and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data and to correctly use the data we collect. For example, access to your personal data is restricted to our employees, contractors, and agents who need access to such data to perform their assigned job duties. You must take precautions to protect against unauthorized access to your CIYOYO products, account credentials, and computer or other devices. If you feel that the security of your account or personal data has been compromised, please immediately Contact Us. Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting an updated Privacy Statement. However, there may be cases where changes to the Privacy Statement may be more significant. In such cases, we will first provide a more prominent notice. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact firstname.lastname@example.org
Choice and Opt-Out
If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by email@example.com.
This policy applies to all information collected or submitted by ciyoyo.vip.